Privacy Policy

MN Software Solutions ("we", "us", or "our") provides software, digital services, products, solutions, and related support, including cloud-hosted platforms, websites, mobile applications, and business tools.

This Privacy Policy explains how we collect, use, store, and share information when you use our websites, software, applications, services, or otherwise interact with MN Software Solutions.

1. Scope

This Privacy Policy applies to MN Software Solutions and to our products and services unless a separate privacy policy applies to a specific offering.

It covers information collected through:

• Our websites and online services.
• Our software platforms and business systems.
• Our mobile applications.
• Customer support, inquiries, demos, consultations, and other communications with us.

Certain products or services may include additional notices or product-specific privacy information where needed.

2. Information we collect

Depending on the service you use and how you interact with us, we may collect the following categories of information:

• Contact and identity information, such as your name, email address, phone number, company name, job title, address, and account-related identifiers.
• Account information, such as login credentials, profile details, authentication-related data, and service access information.
• Customer and end-user records made available through our services, depending on the product being used.
• Transactional and service information, such as requests, bookings, invoices, subscriptions, support history, and usage related to our services.
• Technical and device information, such as IP address, browser type, device identifiers, operating system information, app version, logs, crash reports, and diagnostic data.
• Communication information, such as messages, support requests, and other information you provide when contacting us.

3. How we collect information

We may collect information:

• Directly from you when you contact us, create an account, request a demo, use our products, submit forms, or communicate with us.
• From our customers when they use our systems to manage their business operations and provide services to their own users or clients.
• Automatically through websites, apps, software platforms, logs, cookies, analytics tools, and similar technologies.
• From service providers and integration partners that help us operate and secure our products and services.

4. How we use information

We use information for purposes such as:

• Providing, operating, maintaining, and improving our products and services.
• Creating and managing user accounts and access permissions.
• Authenticating users and protecting account security.
• Delivering requested features, services, support, and communications.
• Processing transactions, appointments, requests, and service-related activity where relevant.
• Monitoring performance, troubleshooting issues, and improving reliability and user experience.
• Protecting our systems, detecting misuse, preventing fraud, and maintaining security.
• Complying with legal obligations and enforcing our agreements and policies.

5. How we share information

We do not sell personal information.

We may share information:

• With our customers and authorized users as part of delivering our services.
• With vendors and service providers who support hosting, authentication, security, communications, diagnostics, analytics, notifications, payment processing, and other operational functions.
• With professional advisers, contractors, and partners working on our behalf under appropriate obligations.
• When required by law, legal process, regulation, or governmental request.
• To protect the rights, property, safety, and security of MN Software Solutions, our customers, users, or others.
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

6. Third-party services

We may use third-party providers to help operate our websites, platforms, and applications. These providers may support functions such as authentication, hosting, communications, diagnostics, security, notifications, and infrastructure management.

For example, some services may use providers such as Auth0 for identity and access management. We may also use hosting, monitoring, and messaging providers where needed to operate our services.

These providers may process information on our behalf or as part of supporting the services they help us deliver.

7. Data retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the service involved, contractual requirements, and applicable legal or operational obligations.

8. Your choices and rights

Depending on the nature of your relationship with us and applicable law, you may be able to:

• Access or update certain account or profile information.
• Request deletion of certain personal information.
• Manage communication preferences.
• Manage app permissions and device notification settings.
• Contact us about privacy-related questions or requests.

Where our customers use our systems to manage their own records, accounts, or client information, requests relating to those records may need to be directed to the relevant customer first.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International processing

Our services may be cloud-hosted and supported by providers that operate in different countries. As a result, information may be processed or stored outside your country, subject to applicable legal requirements.

11. Children's privacy

Our websites, software, and services are not directed to children unless clearly stated otherwise for a specific service.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above and may provide additional notice when appropriate. Continued use of our services after the updated policy becomes effective means the revised policy will apply to future use of the relevant services.

13. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

14. Additional product-specific information for MNForVet and MNForPet

MNForVet is a cloud-hosted veterinary practice and information management system used by veterinary clinics to manage operational, customer, pet, appointment, and financial records. MNForPet is a related mobile application that allows pet owners to access selected information and services made available by their veterinary clinic.

14.1 Information involved in these services

When MNForVet and MNForPet are used, the information involved may include:

• Owner information such as name, email address, phone number, address, and account details.
• Clinic-related information needed to connect users to the correct veterinary clinic.
• Pet information and related records maintained by the clinic.
• Appointment history, booking requests, prescriptions, laboratory results, imaging results, invoices, balances, and related service information.
• Device and app information needed to support mobile app access, notifications, and diagnostics.

14.2 Roles and responsibilities

Veterinary clinics using MNForVet are generally responsible for the information they collect, enter, manage, and maintain in connection with their own clients, patients, and operations.

MN Software Solutions provides the software and related technical services used to support those clinics and deliver the MNForVet and MNForPet experience.

14.3 Authentication and access

MNForVet and MNForPet may use third-party identity and authentication services, including Auth0, to support secure sign-up, sign-in, and account access management.

14.4 Notifications and diagnostics

MNForPet may use notification and technical support services to deliver app notifications, maintain reliability, and identify crashes or service issues.

14.5 Account deletion and retained records

If a user requests deletion of an MNForPet account, the mobile app account and related app access may be deleted or deactivated, subject to legal, security, fraud prevention, and operational requirements.

However, records maintained by the veterinary clinic in MNForVet or related clinic systems, including pet medical records, appointment history, prescriptions, invoices, and similar operational records, may continue to be retained by the clinic as part of the clinic's business, care, or legal recordkeeping obligations.

If a user wants to correct, update, or request deletion of clinic-managed records where permitted, the user should contact the relevant veterinary clinic directly.

14.6 Product support contact

For technical support relating specifically to MNForVet or MNForPet, users may also contact us at: support@mnforvet.com